Texans Face Delays in Health Insurance Exchange
Steve Wolf was at his computer by 9 a.m., anxious to see how much it would cost to buy his family health insurance in Texas under the Affordable Care Act.
But he was still trying seven hours later, after repeatedly getting kicked out of the online system that slowed to a snail’s pace on Tuesday due to high demand and technical glitches on the first day of open enrollment.
The self-employed movie and television stunt specialist said he kept getting the same message: try again later. Other Texas residents turned to the phones, flooding local call centers looking for help in a state with the highest rate of uninsured residents in the nation.
“It’s exactly what I expected it to be, though, pretty disappointing, but I didn’t have high expectations,” the 50-year-old father of three said. “It doesn’t save any information, so you have to start from scratch every time.”