Report Shows Record Low of Complaints Against Texas Energy Companies
Billing mistakes, service being shut off without warning, misleading advertising …
After a long surge in complaints against power companies, those numbers are now at their lowest level since the industry was deregulated in 2002, according to a report to be released Monday by the Texas Coalition for Affordable Power.
The coalition, which represents hundreds of Texas cities in utility rate challenges, offered a mixed explanation for the drop-off — 55 percent since 2009.
“The improved complaint rate may relate to increased familiarity with the Texas market by consumers,” the report read. “The drop in complaints also roughly parallels drops in electricity prices since 2009, which is related to changes to the natural gas commodity market.”
A decade after the Legislature elected to end the long-standing monopolies within the power industry, consumers have dozens of options to choose from in selecting a provider. But that fragmentation has also brought confusion and an increase in complaints, according to the report.